Customer Resources

Encompass provides each customer with a dedicated and qualified sales representative for ongoing involvement with each customer. Each sales representative is always available to consult with customers and assist them with their needs. Additional resources providing complete support to all customers include outstanding customer service and multiple payment options.

Customer Service
Encompass’ customer service is provided by Centris Information Services. Centris has two integrated call centers, one located within the same building as Encompass in Longview, Texas, another in Monterrey, Mexico. They both offer multilingual agents and support 24 hours a day, 365 days of the year. Dedicated 800#’s can be assigned to customers and answered in the customer’s name for additional branding purposes. Their online reporting capabilities are some of the most advanced in the industry.

Payment Options
Encompass offers the flexibility of multiple payment options. These include:

• Bill on Activation with Net Terms
• First-Use Billing
• Cash on Delivery
• ACH by Encompass

Regardless of your expertise, the products you need, the delivery method preferred, financial resources, distribution channels, or sales methods desired, Encompass can accommodate your needs. This flexibility allows our customers to cater to their own customers’ specific needs, capitalize on their resources, and respond to the rapidly changing business environment.